Support
We are a small team and we answer every message.
Contact support
Email support@ozhub.app or use the contact form. Please include your business name, your phone model and what you were doing. Do not send passwords.
We usually reply within two business days (Sydney time).
Common questions
How do I reset my password?
On the sign-in screen tap "Forgot password" and follow the email we send you. If you signed in with Apple or Google, use that account to sign in.
How do I invite my team?
Open Team, tap Invite, enter their email and pick a role. They get an email with a link to join your business.
Why did my invoice email not arrive?
Ask your client to check the junk folder, and check the email address is correct. The invoice screen shows when it was sent. If it still fails, contact us.
How do I clock in at a job site?
Open Time clock and tap Clock in. If the site has a radius check you must be inside it. Ask your manager to adjust the radius if your phone cannot get a good GPS signal.
How does my client approve an inspection record?
Send them the link from the inspection screen, by email or chat. They open it in a browser, check the photos, type their name and approve or reject. Links work for 30 days.
How do I delete my account?
In the app go to Settings, My account, Delete account. Or see Delete your account for the full detail and an email option.